Chatbot Development and Chatbots are part of the first wave of Artificial Intelligence (AI) delivering commercially viable functionality for businesses and organisations. Like all the digital tools before it, the Chatbot Development challenge is to deliver real value, giving users functional benefits unachievable with existing technology; For example; live-chat or  FAQs.

Chatbot Development Gartner

Strategy comes first as always – what are you building this Chatbot for? Early applications we are seeing for clients are broken down into key areas, Customer Support, Sales Funnel Assistance, and; Internal Knowledge Bases.

Chatbot Development Applications

All of which have significant benefits to users. One of the obvious ones, is reduction of time to get to the right information for clients / users. Some of the case studies for customer service, are showing for example, that hold times on the phone can be cut by over 98% and reduction in phone call volumes as much as 54%.


Chatbot Development Application Case Study


Similarly pre-sales pathways are reducing ‘bad leads’ dramatically, passing warm, framed leads to sales teams, and leading enquiries that aren’t sales based to be handled by the Chatbot, saving valuable resources and time for team members.   We are working with Oracle’s digital assistant technology on our chatbot development, and the categories our Chatbots are handling include;

Chatbot Development

Chatbot Development sits across digital as an always-on, always available assistant which can add huge value to many communications. Build one and you have an army, as a Chatbot is scalable to have hundreds of thousands of conversations at once, unlike the limited resources of a call centre or your team. Best of all they work 24/7.

Chatbot Design and Development Services


Human Conversational Chatbot Development

AndMine’s Chatbot Development has a overaching goal for all projects; aim to pass the Conversational Turing Test, the obvious benchmark if an AI can be perceived as human. A common goal, based on use cases, is to ensure the chats are better than any overseas or out-sourced live chat – Seats for live chat needs training and a script to represent your business well, what happens if that dedicated (or shared) seat leaves, retraining or loss of quality – While a Chatbot can be constantly improved to take on and answer more and more questions without limitation, with more local knowledge and accuracy. Plus if you’ve got 2 or more seats on live chat, chatbots are already starting to compete on price – and with the unlimited scaling and reduction of technology pricing over time, this is only going to become more mainstream for organisations.


Where can you deploy a chatbot?

Where can Chatbots be installed? Basically anywhere with an open API. Chatbots can talk directly into websites and do all the conversations on Facebook (minimising community management), the list though is endless, you can run this over Skype, into SMS, etc etc;
Chatbot Development Platforms.


Rich Data on Chatbots;

Aside from pure communication capabilities, Chatbots can also be connected to any API to pull data, for example; To your database, CRM, or knowledge base, to share even more precise info to the conversation. Rich documents and data can be provided with ease embedded into the conversational flow. Oracle Chatbot Developer


AndMine’s Chatbot Development Process;

Built upon Oracle’s market leading Chatbot AI (Artificial Intelligence) engine, our goal for Chatbot Development for your organisation is aimed at the human conversation level. And while there are a lot of chatbot / digital assistant platforms on the market, we vetted a ton of them and found only a few capable of handling human communications that didn’t end up clunky. The process to achieve these results for our clients includes ;

1. Confirming Chatbot Development Reasons and Strategy for Commercial Outcomes.
2. Defining Chatbot Communication Data Flow (Initial Intents as Pictured Below)
3. Chatbot Copywriting from Multichoice data flow diagrams to pure conversational queries and responses. With the overarching goal of Human or Near Human conversation.
4. Integrating Realtime Data – eg Database, CRM or Knowledge base.
5. Improving chats with past project tips and tricks eg. Adding in our 200+ Small-Talk Module to maximise conversation flow.
6. Pre-live Conversational Beta and Turing Tests
7. Deployment to Live Platform(s)
8. Post Live Testing and Ongoing Training


How to build and AI Chatbot
Above: Example Conversational Intents (decision tree pathways) for a Chatbot

Our Chatbot Development Process combined with Oracle’s AI Digital Assistant Platform reduces costs, reduces resourcing, improves user experience. If you’re thinking about developing a chatbot for your organisation, or would like to discuss / brainstorm ideas on how a Chatbot could benefit your organisation, please contact us.

Chatbot Development

Sign Up
for Digital Advice and Event Invitations

We don't use a sales team, we rely on our 20+ years at the forefront of digital, and we love to share our knowledge.

To find out about our services, click and item above. For advice, tips, tricks and case studies check out our advice blog. We've been bridging technology and marketing for over 20 years, and confidently share commercial advice before we quote. If it's digital we do it. Go on, Test us;

Trusted by

News
The Fortune Institute
Vendor Advocacy Australia
LBG Australia and New Zealand
HGG 
Amino Active
Moov Head Lice
Cell Therapies
Scrum.org
Beaumont
Kadac
Bostik
Wild Rhino Shoes
PranaOn
BlackMores
TPP
Toni&Guy
Shell
Mamma Lucia
DUSA, Deakin University Student Association
Hairhouse Warehouse
Mecca Brands
Green St Juice CO
Vitura Health
Toy World
Drupal
Plan It Sync It
The Age
Melrose Health
Tomorrow Stars Basketball
Aqium Gel
Buy Aussie Now
Natralus Australia
SwinBurne University of Technology
QV Skincare
Switzer Media+Publishing
Taylor Rose
Telstra
White Suede
Elucent
Ubertas Group
ACTUATE IP
WTFN
MyAccount
Melbourne Sports and Aquatic Centre – MSAC
Metricon
Rackspace
Jetstar
GPT Group
Royal Freemasons
High Street Armadale
Grow Your Business
Movember
Fresh Cheese Company
Hanover
Celebrate Health
Cleanfit
The University Of Melbourne
131 Pizza
Eway
Castran Gilbert
21st Century Australia Party
Oakdale Meat Co
MAP
DepSkin.com
Brisbane Times
Atlantic Group of Companies
CSquared Executive
Naturtint
VISSF
Loan Market
King Wood Mallesons
National Museum of Australia
Australian Organic Food CO
Banki Haddock Fiora
Bondi Sands
Parker Lane
Magento Solution Specialist
Ello
James Buyer Advocates
Van Egmond Group
Boston Consulting Group
French Tables
Focus On Furniture
Madman Entertainment
Macmillan Publishing
Carlton Football Club
Australian Anthill
Matchbox Homewares
Herbert Smith Freehills
ISO CERTIFIED 27001
Federation University Australia
Uber
Ego Pharmaceuticals
Positive Poster
Rydges
RMIT University
Grainshaker
Engineers Without Borders
Unsw Australia
Maxine
POSTER Magazine
Windsorsmith
Passage To India
Acquia Certified Site Builder Drupal
The Burger Cheese
Gadens
Paypal
Cooper Mills
OMS – Order Management System
The Canberra Times
Australian Physiotherapy Association
Bulk Nutrients
Viktoria & Woods
ISO Certified
Jalna
Sports Power
Tek Ocean
SMH – The Sydney Morning Herald
NextTech
Kay&Burton
Appstore
AC/DC
Magento
Sunday Creek
Plants
Dial Before You Dig
Mark Alexander Design
Bigcommerce
Novvi
Schiavello
Catholic Insurance
Chia
Thomson Geer
Dinosaur Designs
ABC
Peter Mac
SunSense Digital Agency
NMI Insurance
Victorian Government
Bank of Cyprus
iPrimus
Xavier
Fairfax Media
Melbourne Heart
Street Kitchen
Cronos Australia
DeeWhy Market
Australian Government
Bintani Australia
McArthur Skincare
Marshall White
Google
Macpherson Kelley
Heat Holders
NGS Super
Engine Swim
Tassal
One Shift
Liveoneday
Fit My Car
Smart Company
ADP Payroll
Ebay
GooglePlay
Craft CMS
National Relay Services
CB Richard Ellis
Gilbert+Tobin
Melrose MCT
Watches of Switzerland
Think & Grow Rich Inc
Tribe
Instant RockStar
Arc One
Palace Cinemas
Etihad Stadium
Inferflora
Crumpler
CAN- Common Wealth Bank
Grays Ecommerce
Forbes
OJAY
Max’s
Federation Square
Microsoft Certified Azure Fundamentals
Oracle
Fast.co
Melbourne Central
Adobe Professional
Coles
Passage Foods
Associated Press
Garmin
Florsheim Shoes
Rock Pool Group
Arthur Galan
The Royal Melbourne Hospital

Testimonials

I wanted to thank you and your teams for the responsiveness and quality of the work you have done for the french version of the site. We had a very good feedback on the quality of the site from our French network. Vincent Berlinet

More Testimonials
AndMine-Google-Partner-Signature