Chatbot Development and Chatbots are part of the first wave of Artificial Intelligence (AI) delivering commercially viable functionality for businesses and organisations. Like all the digital tools before it, the Chatbot Development challenge is to deliver real value, giving users functional benefits unachievable with existing technology; For example; live-chat or  FAQs.

Chatbot Development Gartner

Strategy comes first as always – what are you building this Chatbot for? Early applications we are seeing for clients are broken down into key areas, Customer Support, Sales Funnel Assistance, and; Internal Knowledge Bases.

Chatbot Development Applications

All of which have significant benefits to users. One of the obvious ones, is reduction of time to get to the right information for clients / users. Some of the case studies for customer service, are showing for example, that hold times on the phone can be cut by over 98% and reduction in phone call volumes as much as 54%.


Chatbot Development Application Case Study


Similarly pre-sales pathways are reducing ‘bad leads’ dramatically, passing warm, framed leads to sales teams, and leading enquiries that aren’t sales based to be handled by the Chatbot, saving valuable resources and time for team members.   We are working with Oracle’s digital assistant technology on our chatbot development, and the categories our Chatbots are handling include;

Chatbot Development

Chatbot Development sits across digital as an always-on, always available assistant which can add huge value to many communications. Build one and you have an army, as a Chatbot is scalable to have hundreds of thousands of conversations at once, unlike the limited resources of a call centre or your team. Best of all they work 24/7.

Chatbot Design and Development Services


Human Conversational Chatbot Development

AndMine’s Chatbot Development has a overaching goal for all projects; aim to pass the Conversational Turing Test, the obvious benchmark if an AI can be perceived as human. A common goal, based on use cases, is to ensure the chats are better than any overseas or out-sourced live chat – Seats for live chat needs training and a script to represent your business well, what happens if that dedicated (or shared) seat leaves, retraining or loss of quality – While a Chatbot can be constantly improved to take on and answer more and more questions without limitation, with more local knowledge and accuracy. Plus if you’ve got 2 or more seats on live chat, chatbots are already starting to compete on price – and with the unlimited scaling and reduction of technology pricing over time, this is only going to become more mainstream for organisations.


Where can you deploy a chatbot?

Where can Chatbots be installed? Basically anywhere with an open API. Chatbots can talk directly into websites and do all the conversations on Facebook (minimising community management), the list though is endless, you can run this over Skype, into SMS, etc etc;
Chatbot Development Platforms.


Rich Data on Chatbots;

Aside from pure communication capabilities, Chatbots can also be connected to any API to pull data, for example; To your database, CRM, or knowledge base, to share even more precise info to the conversation. Rich documents and data can be provided with ease embedded into the conversational flow. Oracle Chatbot Developer


AndMine’s Chatbot Development Process;

Built upon Oracle’s market leading Chatbot AI (Artificial Intelligence) engine, our goal for Chatbot Development for your organisation is aimed at the human conversation level. And while there are a lot of chatbot / digital assistant platforms on the market, we vetted a ton of them and found only a few capable of handling human communications that didn’t end up clunky. The process to achieve these results for our clients includes ;

1. Confirming Chatbot Development Reasons and Strategy for Commercial Outcomes.
2. Defining Chatbot Communication Data Flow (Initial Intents as Pictured Below)
3. Chatbot Copywriting from Multichoice data flow diagrams to pure conversational queries and responses. With the overarching goal of Human or Near Human conversation.
4. Integrating Realtime Data – eg Database, CRM or Knowledge base.
5. Improving chats with past project tips and tricks eg. Adding in our 200+ Small-Talk Module to maximise conversation flow.
6. Pre-live Conversational Beta and Turing Tests
7. Deployment to Live Platform(s)
8. Post Live Testing and Ongoing Training


How to build and AI Chatbot
Above: Example Conversational Intents (decision tree pathways) for a Chatbot

Our Chatbot Development Process combined with Oracle’s AI Digital Assistant Platform reduces costs, reduces resourcing, improves user experience. If you’re thinking about developing a chatbot for your organisation, or would like to discuss / brainstorm ideas on how a Chatbot could benefit your organisation, please contact us.

Chatbot Development

Sign Up
for Digital Advice and Event Invitations

We don't use a sales team, we rely on our 20+ years at the forefront of digital, and we love to share our knowledge.

To find out about our services, click and item above. For advice, tips, tricks and case studies check out our advice blog. We've been bridging technology and marketing for over 20 years, and confidently share commercial advice before we quote. If it's digital we do it. Go on, Test us;

Trusted by

Engineers Without Borders
SwinBurne University of Technology
Hairhouse Warehouse
The Canberra Times
Dial Before You Dig
Elucent
Cronos Australia
WTFN
Kadac
Beaumont
Viktoria & Woods
Drupal
Eway
McArthur Skincare
Cooper Mills
LBG Australia and New Zealand
Plan It Sync It
Craft CMS
Loan Market
Bank of Cyprus
Grow Your Business
ISO CERTIFIED 27001
Herbert Smith Freehills
Cell Therapies
Associated Press
Passage To India
Oracle
Uber
Scrum.org
Maxine
One Shift
Inferflora
Shell
TPP
Australian Government
Ubertas Group
Jetstar
DUSA, Deakin University Student Association
Van Egmond Group
iPrimus
Novvi
Xavier
Passage Foods
Macmillan Publishing
Thomson Geer
Carlton Football Club
The University Of Melbourne
Florsheim Shoes
ISO Certified
SMH – The Sydney Morning Herald
Windsorsmith
The Fortune Institute
Australian Anthill
Australian Organic Food CO
Melrose MCT
ADP Payroll
Metricon
CAN- Common Wealth Bank
King Wood Mallesons
MyAccount
Tomorrow Stars Basketball
Celebrate Health
The Royal Melbourne Hospital
Ello
Melrose Health
Watches of Switzerland
Ebay
Parker Lane
Melbourne Sports and Aquatic Centre – MSAC
Fit My Car
Toni&Guy
ACTUATE IP
Etihad Stadium
Google
Smart Company
Madman Entertainment
Sports Power
Oakdale Meat Co
Garmin
The Age
Fresh Cheese Company
131 Pizza
BlackMores
Plants
Bostik
Rackspace
AC/DC
Tribe
Adobe Professional
Victorian Government
Fairfax Media
Fast.co
Arthur Galan
Brisbane Times
Federation Square
Cleanfit
HGG 
Grays Ecommerce
Positive Poster
Bulk Nutrients
Crumpler
Dinosaur Designs
CB Richard Ellis
Mark Alexander Design
Rydges
DeeWhy Market
Focus On Furniture
MAP
The Burger Cheese
21st Century Australia Party
PranaOn
Max’s
OMS – Order Management System
OJAY
Grainshaker
Mamma Lucia
DepSkin.com
Think & Grow Rich Inc
Moov Head Lice
Bondi Sands
RMIT University
Magento
Naturtint
Bintani Australia
Toy World
Melbourne Heart
NextTech
White Suede
Instant RockStar
Macpherson Kelley
Bigcommerce
Wild Rhino Shoes
Sunday Creek
Microsoft Certified Azure Fundamentals
Federation University Australia
Telstra
French Tables
Castran Gilbert
Green St Juice CO
Taylor Rose
Natralus Australia
Kay&Burton
National Museum of Australia
Aqium Gel
ABC
SunSense Digital Agency
James Buyer Advocates
Melbourne Central
GPT Group
Tassal
Marshall White
Gilbert+Tobin
Peter Mac
Royal Freemasons
Arc One
Ego Pharmaceuticals
Buy Aussie Now
Hanover
VISSF
Street Kitchen
Gadens
Switzer Media+Publishing
Schiavello
High Street Armadale
Heat Holders
Jalna
POSTER Magazine
Liveoneday
Engine Swim
Vendor Advocacy Australia
Atlantic Group of Companies
Matchbox Homewares
Paypal
National Relay Services
Tek Ocean
Acquia Certified Site Builder Drupal
Vitura Health
Banki Haddock Fiora
Magento Solution Specialist
Chia
Rock Pool Group
QV Skincare
Boston Consulting Group
Australian Physiotherapy Association
Catholic Insurance
Mecca Brands
News
Appstore
Amino Active
Forbes
CSquared Executive
NMI Insurance
Palace Cinemas
GooglePlay
Coles
NGS Super
Unsw Australia
Movember

Testimonials

Michael and his team have just launched our new website and the team at AndMine have been professional and a pleasure to deal with. From the very start, it was evident that Michael was able to deliver a first class website and gave great advice about social media and other tools we need to consider, given the nature of our business. After several design phases, we worked closely together and achieved a result that we are very happy with. I wouldn’t hesitate recommending AndMine for web and online marketing related services. Illona Vak, C Squared Executive

More Testimonials
AndMine-Google-Partner-Signature