Chatbot Development and Chatbots are part of the first wave of Artificial Intelligence (AI) delivering commercially viable functionality for businesses and organisations. Like all the digital tools before it, the Chatbot Development challenge is to deliver real value, giving users functional benefits unachievable with existing technology; For example; live-chat or  FAQs.

Chatbot Development Gartner

Strategy comes first as always – what are you building this Chatbot for? Early applications we are seeing for clients are broken down into key areas, Customer Support, Sales Funnel Assistance, and; Internal Knowledge Bases.

Chatbot Development Applications

All of which have significant benefits to users. One of the obvious ones, is reduction of time to get to the right information for clients / users. Some of the case studies for customer service, are showing for example, that hold times on the phone can be cut by over 98% and reduction in phone call volumes as much as 54%.

Chatbot Development Application Case Study

Similarly pre-sales pathways are reducing ‘bad leads’ dramatically, passing warm, framed leads to sales teams, and leading enquiries that aren’t sales based to be handled by the Chatbot, saving valuable resources and time for team members.   We are working with Oracle’s digital assistant technology on our chatbot development, and the categories our Chatbots are handling include;

Chatbot Development

Chatbot Development sits across digital as an always-on, always available assistant which can add huge value to many communications. Build one and you have an army, as a Chatbot is scalable to have hundreds of thousands of conversations at once, unlike the limited resources of a call centre or your team. Best of all they work 24/7.

Chatbot Design and Development Services

Human Conversational Chatbot Development

AndMine’s Chatbot Development has a overaching goal for all projects; aim to pass the Conversational Turing Test, the obvious benchmark if an AI can be perceived as human. A common goal, based on use cases, is to ensure the chats are better than any overseas or out-sourced live chat – Seats for live chat needs training and a script to represent your business well, what happens if that dedicated (or shared) seat leaves, retraining or loss of quality – While a Chatbot can be constantly improved to take on and answer more and more questions without limitation, with more local knowledge and accuracy. Plus if you’ve got 2 or more seats on live chat, chatbots are already starting to compete on price – and with the unlimited scaling and reduction of technology pricing over time, this is only going to become more mainstream for organisations.

Where can you deploy a chatbot?

Where can Chatbots be installed? Basically anywhere with an open API. Chatbots can talk directly into websites and do all the conversations on Facebook (minimising community management), the list though is endless, you can run this over Skype, into SMS, etc etc;
Chatbot Development Platforms.

Rich Data on Chatbots;

Aside from pure communication capabilities, Chatbots can also be connected to any API to pull data, for example; To your database, CRM, or knowledge base, to share even more precise info to the conversation. Rich documents and data can be provided with ease embedded into the conversational flow. Oracle Chatbot Developer

AndMine’s Chatbot Development Process;

Built upon Oracle’s market leading Chatbot AI (Artificial Intelligence) engine, our goal for Chatbot Development for your organisation is aimed at the human conversation level. And while there are a lot of chatbot / digital assistant platforms on the market, we vetted a ton of them and found only a few capable of handling human communications that didn’t end up clunky. The process to achieve these results for our clients includes ;

1. Confirming Chatbot Development Reasons and Strategy for Commercial Outcomes.
2. Defining Chatbot Communication Data Flow (Initial Intents as Pictured Below)
3. Chatbot Copywriting from Multichoice data flow diagrams to pure conversational queries and responses. With the overarching goal of Human or Near Human conversation.
4. Integrating Realtime Data – eg Database, CRM or Knowledge base.
5. Improving chats with past project tips and tricks eg. Adding in our 200+ Small-Talk Module to maximise conversation flow.
6. Pre-live Conversational Beta and Turing Tests
7. Deployment to Live Platform(s)
8. Post Live Testing and Ongoing Training

How to build and AI Chatbot
Above: Example Conversational Intents (decision tree pathways) for a Chatbot

Our Chatbot Development Process combined with Oracle’s AI Digital Assistant Platform reduces costs, reduces resourcing, improves user experience. If you’re thinking about developing a chatbot for your organisation, or would like to discuss / brainstorm ideas on how a Chatbot could benefit your organisation, please contact us.

Chatbot Development

Sign Up
for Digital Advice and Event Invitations

We don't use a sales team, we rely on our 20+ years at the forefront of digital, and we love to share our knowledge.

To find out about our services, click and item above. For advice, tips, tricks and case studies check out our advice blog. We've been bridging technology and marketing for over 20 years, and confidently share commercial advice before we quote. If it's digital we do it. Go on, Test us;

Trusted by

Switzer Media+Publishing
Sunday Creek
Etihad Stadium
Ego Pharmaceuticals
Grow Your Business
Sports Power
Florsheim Shoes
Cronos Australia
Melrose MCT
POSTER Magazine
Unsw Australia
Hairhouse Warehouse
Parker Lane
Rock Pool Group
High Street Armadale
James Buyer Advocates
Brisbane Times
Aqium Gel
QV Skincare
Madman Entertainment
Viktoria & Woods
Passage To India
Victorian Government
DUSA, Deakin University Student Association
Federation Square
Matchbox Homewares
The Burger Cheese
Oakdale Meat Co
Melbourne Heart
Loan Market
Dial Before You Dig
Engineers Without Borders
Smart Company
One Shift
21st Century Australia Party
SwinBurne University of Technology
Microsoft Certified Azure Fundamentals
Macmillan Publishing
Bondi Sands
Watches of Switzerland
Instant RockStar
NMI Insurance
Adobe Professional
Passage Foods
CB Richard Ellis
Atlantic Group of Companies
Australian Anthill
Craft CMS
Royal Freemasons
Celebrate Health
Natralus Australia
Bintani Australia
Catholic Insurance
Fresh Cheese Company
LBG Australia and New Zealand
Engine Swim
Bank of Cyprus
DeeWhy Market
Magento Solution Specialist
Toy World
Australian Physiotherapy Association
Palace Cinemas
McArthur Skincare
Tek Ocean
Castran Gilbert
The Age
Plan It Sync It
Mamma Lucia
The Canberra Times
Melbourne Central
Focus On Furniture
Australian Organic Food CO
Melbourne Sports and Aquatic Centre – MSAC
Tomorrow Stars Basketball
SMH – The Sydney Morning Herald
CSquared Executive
Ubertas Group
Positive Poster
Federation University Australia
Moov Head Lice
Green St Juice CO
The University Of Melbourne
National Museum of Australia
Mecca Brands
131 Pizza
Arthur Galan
Wild Rhino Shoes
RMIT University
ADP Payroll
OMS – Order Management System
Marshall White
The Fortune Institute
SunSense Digital Agency
Vendor Advocacy Australia
Australian Government
Street Kitchen
Van Egmond Group
White Suede
Acquia Certified Site Builder Drupal
GPT Group
Dinosaur Designs
National Relay Services
Amino Active
Bulk Nutrients
Carlton Football Club
Arc One
Fairfax Media
Associated Press
Heat Holders
Melrose Health
Boston Consulting Group
Think & Grow Rich Inc
ISO Certified
Grays Ecommerce
CAN- Common Wealth Bank
Buy Aussie Now


The &Mine team is great to work with and went beyond the brief to deliver a family violence website which was both engaging and easy to use. The team is collaborative, understand the constraints and sensitivities of a government environment and work alongside you to develop creative and practical solutions and ideas. Stakeholders have only had positive feedback about the website including with comments such as the best government website I have seen. Christine Panayotou, Director Communications, Family Safety Victoria

More Testimonials