Chatbot is part of the first wave of Artificial Intelligence (AI) delivering new functionality in our technology rich world. Like all the digital tools before it, the Chatbot Development challenge is on to find real value, giving users functionality benefits unachievable with existing technology, for example; live-chat or even a good decision tree (multi choice form anyone?).

Our recommendation is to always avoid using new tech, including Chatbots, as a fluffy tick box… Wow we are building a Chatbot! – as if not properly planned, they will just end up as a cost centre without return.

But when built for the right reasons, and built well, Chatbot Development sits across digital as an always-on, always available assistant which can add huge value to many communications. They are available 24/7 and a single chatbot is the same as having up to thousands of customer service members or live-chat seats.

Chatbot Design and Development Services

AndMine’s Chatbot Development aims to pass the Conversational Turing Test, the ultimate check if an AI can be perceived as human. The first goal is to ensure the communications are better than any overseas, out-sourced live chat. We then train the Chatbot to remember more combinations of answers. Since an outsourced live chat will always have a limited length script, a Chatbot can be constantly improved to take on and answer more and more questions, with more local knowledge and accuracy.

Aside from pure communication capabilities, Chatbots can also be connected live to your database, CRM, or knowledge base, to share even more precise info to the conversation. Rich documents and data can be provided with ease.Oracle Chatbot Developer

Built upon Oracle’s market leading Chatbot AI (Artificial Intelligence) engine, our goal for Chatbot Development for your organisation is aimed at the human conversation level. The process follows an iterative approach and includes ;

  1. Chatbot Organisational and Functional Benefits Review
  2. Optimisation of Resource, Marketing and User Benefits
  3. Defining Chatbot Communication Boundaries and Flow (Intents Pictured Below)
  4. Adding a Small-Talk Module to maximise conversation flow
  5. Optional Sales Funnel Validation to capture key information
  6. Chatbot Copywriting – Developing the Chatbots Conversation
  7. Integrating and Sharing Realtime, Knowledgeable, Database or CRM Data
  8. Pre-live Conversational and Turing Tests
  9. Deployment including to; Facebook Pages, Website, CRM, etc.
  10. Post Live Testing and Ongoing Training

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Our Chatbots reduce costs, reduce resourcing, improve user experience and help funnel the right leads or communications into your digital and real-world ecosystem. If you’re thinking about developing a chatbot for your organisation, or would like to discuss / brainstorm ideas on how a Chatbot could benefit your organisation, please contact us.

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