Chatbot Development and Chatbots are part of the first wave of Artificial Intelligence (AI) delivering commercially viable functionality for businesses and organisations. Like all the digital tools before it, the Chatbot Development challenge is to deliver real value, giving users functional benefits unachievable with existing technology; For example; live-chat or  FAQs.

Chatbot Development Gartner

Strategy comes first as always – what are you building this Chatbot for? Early applications we are seeing for clients are broken down into key areas, Customer Support, Sales Funnel Assistance, and; Internal Knowledge Bases.

Chatbot Development Applications

All of which have significant benefits to users. One of the obvious ones, is reduction of time to get to the right information for clients / users. Some of the case studies for customer service, are showing for example, that hold times on the phone can be cut by over 98% and reduction in phone call volumes as much as 54%.


Chatbot Development Application Case Study


Similarly pre-sales pathways are reducing ‘bad leads’ dramatically, passing warm, framed leads to sales teams, and leading enquiries that aren’t sales based to be handled by the Chatbot, saving valuable resources and time for team members.   We are working with Oracle’s digital assistant technology on our chatbot development, and the categories our Chatbots are handling include;

Chatbot Development

Chatbot Development sits across digital as an always-on, always available assistant which can add huge value to many communications. Build one and you have an army, as a Chatbot is scalable to have hundreds of thousands of conversations at once, unlike the limited resources of a call centre or your team. Best of all they work 24/7.

Chatbot Design and Development Services


Human Conversational Chatbot Development

AndMine’s Chatbot Development has a overaching goal for all projects; aim to pass the Conversational Turing Test, the obvious benchmark if an AI can be perceived as human. A common goal, based on use cases, is to ensure the chats are better than any overseas or out-sourced live chat – Seats for live chat needs training and a script to represent your business well, what happens if that dedicated (or shared) seat leaves, retraining or loss of quality – While a Chatbot can be constantly improved to take on and answer more and more questions without limitation, with more local knowledge and accuracy. Plus if you’ve got 2 or more seats on live chat, chatbots are already starting to compete on price – and with the unlimited scaling and reduction of technology pricing over time, this is only going to become more mainstream for organisations.


Where can you deploy a chatbot?

Where can Chatbots be installed? Basically anywhere with an open API. Chatbots can talk directly into websites and do all the conversations on Facebook (minimising community management), the list though is endless, you can run this over Skype, into SMS, etc etc;
Chatbot Development Platforms.


Rich Data on Chatbots;

Aside from pure communication capabilities, Chatbots can also be connected to any API to pull data, for example; To your database, CRM, or knowledge base, to share even more precise info to the conversation. Rich documents and data can be provided with ease embedded into the conversational flow. Oracle Chatbot Developer


AndMine’s Chatbot Development Process;

Built upon Oracle’s market leading Chatbot AI (Artificial Intelligence) engine, our goal for Chatbot Development for your organisation is aimed at the human conversation level. And while there are a lot of chatbot / digital assistant platforms on the market, we vetted a ton of them and found only a few capable of handling human communications that didn’t end up clunky. The process to achieve these results for our clients includes ;

1. Confirming Chatbot Development Reasons and Strategy for Commercial Outcomes.
2. Defining Chatbot Communication Data Flow (Initial Intents as Pictured Below)
3. Chatbot Copywriting from Multichoice data flow diagrams to pure conversational queries and responses. With the overarching goal of Human or Near Human conversation.
4. Integrating Realtime Data – eg Database, CRM or Knowledge base.
5. Improving chats with past project tips and tricks eg. Adding in our 200+ Small-Talk Module to maximise conversation flow.
6. Pre-live Conversational Beta and Turing Tests
7. Deployment to Live Platform(s)
8. Post Live Testing and Ongoing Training


How to build and AI Chatbot
Above: Example Conversational Intents (decision tree pathways) for a Chatbot

Our Chatbot Development Process combined with Oracle’s AI Digital Assistant Platform reduces costs, reduces resourcing, improves user experience. If you’re thinking about developing a chatbot for your organisation, or would like to discuss / brainstorm ideas on how a Chatbot could benefit your organisation, please contact us.

Chatbot Development

Sign Up
for Digital Advice and Event Invitations

We don't use a sales team, we rely on our 20+ years at the forefront of digital, and we love to share our knowledge.

To find out about our services, click and item above. For advice, tips, tricks and case studies check out our advice blog. We've been bridging technology and marketing for over 20 years, and confidently share commercial advice before we quote. If it's digital we do it. Go on, Test us;

Trusted by

Plants
Positive Poster
Forbes
Google
CSquared Executive
Arthur Galan
Magento Solution Specialist
Adobe Professional
Inferflora
Sunday Creek
DUSA, Deakin University Student Association
Beaumont
Fast.co
DepSkin.com
Switzer Media+Publishing
The Age
National Museum of Australia
King Wood Mallesons
Marshall White
Watches of Switzerland
Ebay
Bigcommerce
Oracle
Magento
Van Egmond Group
QV Skincare
GPT Group
NextTech
Boston Consulting Group
iPrimus
Bondi Sands
Grow Your Business
Fairfax Media
VISSF
Viktoria & Woods
21st Century Australia Party
Natralus Australia
Paypal
Telstra
Melbourne Heart
Smart Company
Elucent
Plan It Sync It
The Royal Melbourne Hospital
Australian Government
Jetstar
Shell
Loan Market
Hairhouse Warehouse
Celebrate Health
Naturtint
Appstore
Fit My Car
Peter Mac
Mamma Lucia
Windsorsmith
Federation Square
Rydges
Castran Gilbert
Dial Before You Dig
Australian Anthill
Palace Cinemas
Amino Active
Passage Foods
Arc One
Cell Therapies
CAN- Common Wealth Bank
Kay&Burton
Carlton Football Club
Toy World
Mecca Brands
McArthur Skincare
Passage To India
AC/DC
DeeWhy Market
SunSense Digital Agency
Ego Pharmaceuticals
Acquia Certified Site Builder Drupal
Chia
Associated Press
Engine Swim
OMS – Order Management System
RMIT University
Focus On Furniture
Bulk Nutrients
Taylor Rose
CB Richard Ellis
Gadens
Matchbox Homewares
Drupal
BlackMores
PranaOn
Grainshaker
The Fortune Institute
Kadac
Tomorrow Stars Basketball
Mark Alexander Design
WTFN
Maxine
MyAccount
Buy Aussie Now
Royal Freemasons
Aqium Gel
Tek Ocean
Bintani Australia
James Buyer Advocates
The University Of Melbourne
Atlantic Group of Companies
Cleanfit
One Shift
Melrose MCT
ADP Payroll
Cooper Mills
Heat Holders
Rock Pool Group
Victorian Government
Toni&Guy
Melbourne Central
Unsw Australia
Federation University Australia
LBG Australia and New Zealand
Instant RockStar
Wild Rhino Shoes
Microsoft Certified Azure Fundamentals
HGG 
Bostik
News
SMH – The Sydney Morning Herald
Eway
Thomson Geer
Oakdale Meat Co
TPP
Etihad Stadium
Madman Entertainment
Xavier
GooglePlay
MAP
ISO Certified
Vitura Health
Crumpler
Sports Power
Movember
Think & Grow Rich Inc
High Street Armadale
Coles
NMI Insurance
Max’s
Macmillan Publishing
Rackspace
Herbert Smith Freehills
Parker Lane
Tassal
Moov Head Lice
Ello
SwinBurne University of Technology
Cronos Australia
Macpherson Kelley
NGS Super
Melbourne Sports and Aquatic Centre – MSAC
Green St Juice CO
French Tables
Craft CMS
Tribe
The Canberra Times
ACTUATE IP
Bank of Cyprus
Garmin
Vendor Advocacy Australia
POSTER Magazine
Engineers Without Borders
Catholic Insurance
Metricon
Street Kitchen
ISO CERTIFIED 27001
The Burger Cheese
White Suede
OJAY
Uber
Melrose Health
Gilbert+Tobin
Australian Physiotherapy Association
Schiavello
Scrum.org
Jalna
Dinosaur Designs
Banki Haddock Fiora
Novvi
ABC
National Relay Services
Brisbane Times
Ubertas Group
Fresh Cheese Company
Hanover
131 Pizza
Grays Ecommerce
Australian Organic Food CO
Florsheim Shoes
Liveoneday

Testimonials

I wanted to thank you and your teams for the responsiveness and quality of the work you have done for the french version of the site. We had a very good feedback on the quality of the site from our French network. Vincent Berlinet

More Testimonials
AndMine-Google-Partner-Signature